Returns
RETURNS
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Our policy provides a 30-day deadline for returns. If 30 days have passed from the date of purchase, unfortunately we cannot offer you a refund or exchange.
For the item to be eligible for return, it must be intact and in the same condition as you received it. It must also be in its original packaging.
Returns are excluded for several types of goods. Perishable goods such as food, flowers, newspapers or magazines are not eligible for return. We also do not accept returns of intimate or sanitary products, hazardous materials, and flammable liquids or gases.
Additional items for which returns are excluded:
* Gift certificates
* Downloadable software products
* Some health and personal care items.
For return purposes, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are given (if applicable):
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged or has parts missing due to causes beyond our fault.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email notifying you that we have received the item. We will also notify you of the approval or denial of your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your original card or payment method within a certain number of days.
Late or outstanding refunds (if applicable)
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before the refund is formally recorded.
Then contact your bank. There are often processing times involved in registering a refund.
If you have already followed these steps and have not yet received your refund, write to us at: info@neolamp.it.
Sale Items (if applicable)
Only full-price items can be refunded. Unfortunately, no refunds are possible for sale items.
Exchanges (if applicable)
We replace items only if defective or damaged. If you need an exchange for the same item, please email us at info@neolamp.it and send the item to the following address: TV Italy.
Gifts
If at the time of purchase the item was marked as a gift and shipped directly to you, you will receive a voucher corresponding to the value of the return. Upon receipt of the returned item, the gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to you to deliver in person, we will send a refund to the gift giver and they will be made aware of your return.
Shipping
To make a return, ship the product to the following address: TV Italy.
You will be responsible for the shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included in your refund.
Depending on where you live, the time it takes for the replacement item to be delivered may vary.
If you need to ship an item valued over €75, please consider using a trackable shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.
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Our policy provides a 30-day deadline for returns. If 30 days have passed from the date of purchase, unfortunately we cannot offer you a refund or exchange.
For the item to be eligible for return, it must be intact and in the same condition as you received it. It must also be in its original packaging.
Returns are excluded for several types of goods. Perishable goods such as food, flowers, newspapers or magazines are not eligible for return. We also do not accept returns of intimate or sanitary products, hazardous materials, and flammable liquids or gases.
Additional items for which returns are excluded:
* Gift certificates
* Downloadable software products
* Some health and personal care items.
For return purposes, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are given (if applicable):
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged or has parts missing due to causes beyond our fault.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email notifying you that we have received the item. We will also notify you of the approval or denial of your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your original card or payment method within a certain number of days.
Late or outstanding refunds (if applicable)
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before the refund is formally recorded.
Then contact your bank. There are often processing times involved in registering a refund.
If you have already followed these steps and have not yet received your refund, write to us at: info@neolamp.it.
Sale Items (if applicable)
Only full-price items can be refunded. Unfortunately, no refunds are possible for sale items.
Exchanges (if applicable)
We replace items only if defective or damaged. If you need an exchange for the same item, please email us at info@neolamp.it and send the item to the following address: TV Italy.
Gifts
If at the time of purchase the item was marked as a gift and shipped directly to you, you will receive a voucher corresponding to the value of the return. Upon receipt of the returned item, the gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to you to deliver in person, we will send a refund to the gift giver and they will be made aware of your return.
Shipping
To make a return, ship the product to the following address: TV Italy.
You will be responsible for the shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included in your refund.
Depending on where you live, the time it takes for the replacement item to be delivered may vary.
If you need to ship an item valued over €75, please consider using a trackable shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.